We're available by mail on hello@twineyewear.com (All emails will be answered within 24 hours)
Payment and gift cards
Payment and gift cards
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can access one through your account or email us at hello@twineyewear.com.
Note: Our receipts for single-vision prescription glasses with carbonate/polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a total packaged deal. If you run into any issues, please don’t hesitate to reach out to us!
Do you have gift receipts available?
Yes we do! Gift receipts are available for eyewear, sunwear, and non-eyewear items such as lens cloths, totes, and frame cases. If you’d like to request a gift receipt, you can access one directly through your account. You can also feel free to chat our team or email us at hello@twineyewear.com.
Note: We do not offer gift receipts for non-returnable items such as gift cards, eye exams, or prescription check services.
Do you offer gift cards?
Our gift and e-gift cards make great presents. Purchase them here. Note: Physical and e-gift cards are not refundable.
How long will it take for a gift card to arrive?
Your gift card will arrive in five business days.
Does Lensfit have payment plans available?
Yes! We offer payment plans through CCAvenue/Telr/PayU for purchases made on our website.