We're available by mail on hello@twineyewear.com (All emails will be answered within 24 hours)
Orders
Orders
What do I need to order?
Before you order, you’ll need a valid eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at hello@twineyewear.com
What’s the status of my order?
To check on the status of an order, sign into your account on lensfit.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via live chat or email, hello@twineyewear.com as well.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders!
Interested in placing a bigger order?
To purchase Twin Eyewear gift cards or sunglasses in multiples (quantities greater than ten), send an email to hello@twineyewear.com. We’ll be happy to help.
